FAQ - MobiMarket

What is MobiMarket?

MobiMarket is an online platform for buying and selling used, refurbished and new phones. We connect buyers and sellers safely and for free.

Since 2024, we have helped thousands of people find the ideal phone at the best price.

Is MobiMarket free?

Yes! MobiMarket is 100% free for buyers. For sellers, posting ads is also free. We do not charge commissions on sales.

The only paid features (optional) are highlights to increase ad visibility.

In which countries does MobiMarket work?

Currently, MobiMarket is available in Portugal, France and England. We are expanding to more countries soon!

The site is available in Portuguese, French and English.

How to find a phone?

You can find phones in several ways:

📱 Search by category - Click on the iPhone, Samsung, Xiaomi tabs, etc.
🔎 Keyword search - Use the search bar
💰 Price filters - Set the minimum and maximum value
📊 Condition filters - New, like new, used, damaged

How do I contact the seller?

To contact the seller, you need to be registered and logged in. Then, on the ad page, you will have access to the seller's email and phone. You can send a message directly by email.

We always recommend arranging delivery in a safe public place or using secure payment methods.

Can I return a phone?

MobiMarket is just an advertising platform. Negotiation and return are agreed directly between buyer and seller.

We recommend checking the product carefully before purchase and arranging all details with the seller.

How to post an ad?

Posting an ad is very simple:

1️⃣ Create a free account or log in
2️⃣ Click on the "Sell" button in the main menu
3️⃣ Fill in all the information about your phone
4️⃣ Add good quality photos and publish

How long does approval take?

Ads are manually approved by our team. Usually, approval occurs within 24 business hours.

You will receive a notification when your ad is approved.

Tips to sell faster?

Some tips to increase sales chances:

✅ Quality photos with good lighting
✅ Detailed and honest product description
✅ Competitive price (search for similar ads)
✅ Respond quickly to interested parties

How to create an account?

Creating an account is quick and free:

Click the "Register" button in the top menu, fill in the form with your details and confirm your email. Done, your account is active!

I forgot my password. What to do?

On the login page, click "Forgot password?". Enter your email and we will send a link to reset your password.

The link is valid for 1 hour. Also check the spam folder.

How to change my details?

After logging in, access your profile by clicking on your name in the top menu. There you can edit your personal information, change your password and manage your ads.

To change your email, contact support.

How to buy safely?

We recommend following these tips:

🛡️ Arrange delivery in a public and busy location
🔒 Test the phone before paying
📍 Avoid advance payments
💳 Use payment methods that offer protection

What to do in case of problem?

If you have any problem with an ad or seller, you can report the ad directly on the product page. Our team will analyse and take the necessary measures.

In serious cases, also contact local authorities.

Is my data safe?

Yes! We use advanced security protocols to protect your information. We never share your data with third parties without authorization.

Passwords are stored encrypted and are never visible to our team.

❓ Frequently Asked Questions

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